Conversational Commerce Market Size is valued at 7.79 billion in 2024 and is predicted to reach 32.40 billion by the year 2034 at a 15.4% CAGR during the forecast period for 2025-2034.
E-commerce, or any business with a web and social media presence, includes conversational commerce. It deals with client engagement through messaging applications, social media, and other online platforms like business websites. This type of discussion uses voice assistants, messaging apps, and chatbots. It enables businesses to comprehend their current and potential clients' wants, expectations, and questions. Conversational commerce is expanding as a result of increased innovation in the market. Companies are now able to develop more complex chatbots that can comprehend and respond to clients' wants because of the development of artificial intelligence and machine learning.
Additionally, these technologies can assist companies in providing quicker and more accurate customer support, as well as personalized product recommendations and promotional offers. The fiercely competitive environment in which firms operate is a further element fostering the expansion of conversational commerce. Businesses need to develop fresh ways to stand out from the competition and give customers a more enjoyable buying experience considering the proliferation of e-commerce platforms and the expansion of online marketplaces. By providing a more individualized and interactive experience, businesses may differentiate themselves from their rivals and draw in more clients thanks to conversational commerce.
The conversational commerce market is segmented based on component, type, deployment mode, enterprise size, business function and industry. The components segment includes solutions, services, training and consulting services, system integration and implementation services, and support and maintenance services. The market is segmented based on type as chatbots and intelligent virtual assistants. Based on deployment mode, the market is segmented as cloud and on-premises.
Enterprise size segment includes into small and mid-sized enterprises (SMEs) and large enterprises. The market is segmented as sales, finance, HR, operation, and IT service management based on business function. Based on industry, the market is segmented as BFSI, healthcare and life sciences, IT & telecom, retail and e-commerce, travel and hospitality, media and entertainment, automotive and others.
The cloud category is expected to hold a major share of the global Conversational Commerce market in 2022. By utilizing the cloud, businesses may eliminate wasteful spending and quickly and cheaply access the required resources. Growth would be aided by Al's incorporation and the continued development of numerous cloud technologies. Additionally, organizations are frequently integrating chatbots, voice assistants, and other technologies to expand their operations.
The Chatbot segment is projected to grow at a rapid rate in the global conversational commerce market. One of the most often used forms of communication is chatbot. Customers may instantly get responses through the retailer's website, and it is easy to use. It has a significant edge over email and phone due to this feature. With a chatbot, one employee may converse with two or three consumers at once, which allows brands to shorten wait times and increase customer satisfaction. Chatbots have enormous e-commerce potential.
North America region is one of the fastest-growing conversational commerce markets globally. In North America, the United States has largely adopted conversational systems. The nation has incorporated deep learning, machine learning, and AI technology into its current business procedures to maintain a competitive edge. The Asia Pacific region is also expected to experience robust expansion, driven mainly by China.
Growing economies like China and India may be to blame for the rise since they use technology more regularly. Rising smartphone demand in the area will likely present market development opportunities. Several small and medium-sized enterprises in the region have begun integrating conversational technology into their everyday operations to engage clients and help them generate more leads efficiently.
| Report Attribute | Specifications |
| Market Size Value In 2024 | USD 7.79 Bn |
| Revenue Forecast In 2034 | USD 32.40 Bn |
| Growth Rate CAGR | CAGR of 15.4% from 2025 to 2034 |
| Quantitative Units | Representation of revenue in US$ Million and CAGR from 2025 to 2034 |
| Historic Year | 2021 to 2024 |
| Forecast Year | 2025-2034 |
| Report Coverage | The forecast of revenue, the position of the company, the competitive market structure, growth prospects, and trends |
| Segments Covered | Component, Type, Deployment Mode, Enterprise Size, Business Function And Industry |
| Regional Scope | North America; Europe; Asia Pacific; Latin America; Middle East & Africa |
| Country Scope | U.S.; Canada.; Germany; India; Japan; Brazil; Mexico; The UK; France; Italy; Spain; China; South Korea; South East Asia |
| Competitive Landscape | Charles GmbH, Octane AI, WorkFusion, Quiq, SleekFlow, Cognicor, Recart, Via, lia, Action.AI, Inbenta, Wizard Commerce |
| Customization Scope | Free customization report with the procurement of the report, Modifications to the regional and segment scope. Particular Geographic competitive landscape. |
| Pricing and Available Payment Methods | Explore pricing alternatives that are customized to your particular study requirements. |
Conversational Commerce Market By Component
Conversational Commerce Market By Type
Conversational Commerce Market By Deployment Mode
Conversational Commerce Market By Enterprise Size
Conversational Commerce Market By Business Function
Conversational Commerce Market By Industry
Conversational Commerce Market By Region-
North America-
Europe-
Asia-Pacific-
Latin America-
Middle East & Africa-
Chapter 1. Methodology and Scope
1.1. Research Methodology
1.2. Research Scope & Assumptions
Chapter 2. Executive Summary
Chapter 3. Global Conversational Commerce Market Snapshot
Chapter 4. Global Conversational Commerce Market Variables, Trends & Scope
4.1. Market Segmentation & Scope
4.2. Drivers
4.3. Challenges
4.4. Trends
4.5. Investment and Funding Analysis of Metaverse Industry
4.6. Industry Analysis – Porter’s Five Forces Analysis
4.7. COVID-19 Impact on Metaverse Industry
Chapter 5. Market Segmentation 1: By Component Estimates & Trend Analysis
5.1. By Component & Market Share, 2024-2034
5.2. Market Size (Value US$ Mn) & Forecasts and Trend Analyses, 2021 to 2034 for the following By Component:
5.2.1. Solution
5.2.2. Services
5.2.2.1. Training and Consulting Services
5.2.2.2. System Integration and Implementation Services
5.2.2.3. Support and Maintenance Services
Chapter 6. Market Segmentation 2: By Type Estimates & Trend Analysis
6.1. By Component & Market Share, 2024-2034
6.1.1. Market Size (Value US$ Mn) & Forecasts and Trend Analyses, 2021 to 2034 for the following By Type:
6.1.2. Chatbots
6.1.3. Intelligent Virtual Assistants
Chapter 7. Market Segmentation 3: By Deployment Mode Estimates & Trend Analysis
7.1. By Component & Market Share, 2024-2034
7.2. Market Size (Value US$ Mn) & Forecasts and Trend Analyses, 2021 to 2034 for the following By Deployment Mode:
7.2.1. Cloud
7.2.2. On-Premises
Chapter 8. Market Segmentation 4: By Enterprise Size Estimates & Trend Analysis
8.1. By Component & Market Share, 2024-2034
8.2. Market Size (Value US$ Mn) & Forecasts and Trend Analyses, 2021 to 2034 for the following By Enterprise Size:
8.2.1. Small and Mid-Sized Enterprises (SMEs)
8.2.2. Large Enterprises
Chapter 9. Market Segmentation 5: By Business Function Estimates & Trend Analysis
9.1. By Component & Market Share, 2024 to 2034
9.2. Market Size (Value US$ Mn) & Forecasts and Trend Analyses, 2021 to 2034 for the following By Business Function:
9.2.1. Sales
9.2.2. Finance
9.2.3. HR
9.2.4. Operations
9.2.5. IT Service Management
Chapter 10. Market Segmentation 6: By Industry Estimates & Trend Analysis
10.1. By Component & Market Share, 2024-2034
10.2. Market Size (Value US$ Mn) & Forecasts and Trend Analyses, 2021 to 2034 for the following By Industry:
10.2.1. BFSI
10.2.2. Healthcare and Life Sciences
10.2.3. IT & Telecom
10.2.4. Retail and E-commerce
10.2.5. Travel and Hospitality
10.2.6. Media and Entertainment
10.2.7. Automotive
10.2.8. Others
Chapter 11. Conversational Commerce Market Segmentation 7: Regional Estimates & Trend Analysis
11.1. North America
11.1.1. North America Conversational Commerce Market revenue (US$ Million) estimates and forecasts By Component, 2021-2034
11.1.2. North America Conversational Commerce Market revenue (US$ Million) estimates and forecasts By Type, 2021-2034
11.1.3. North America Conversational Commerce Market revenue (US$ Million) estimates and forecasts By Deployment Mode, 2021-2034
11.1.4. North America Conversational Commerce Market revenue (US$ Million) estimates and forecasts By Industry, 2021-2034
11.1.5. North America Conversational Commerce Market revenue (US$ Million) estimates and forecasts By, Enterprise Size 2021-2034
11.1.6. North America Conversational Commerce Market revenue (US$ Million) estimates and forecasts By, Business Function 2021-2034
11.1.7. North America Conversational Commerce Market revenue (US$ Million) estimates and forecasts by country, 2021-2034
11.1.7.1. U.S.
11.1.7.2. Canada
11.2. Europe
11.2.1. Europe Conversational Commerce Market revenue (US$ Million) by By Component, 2021-2034
11.2.2. Europe Conversational Commerce Market revenue (US$ Million) estimates and forecasts By Type, 2021-2034
11.2.3. Europe Conversational Commerce Market revenue (US$ Million) estimates and forecasts By Deployment Mode, 2021-2034
11.2.4. Europe Conversational Commerce Market revenue (US$ Million) estimates and forecasts By Industry, 2021-2034
11.2.5. Europe Conversational Commerce Market revenue (US$ Million) estimates and forecasts By Enterprise Size,2021-2034
11.2.6. Europe Conversational Commerce Market revenue (US$ Million) estimates and forecasts By Business Function,2021-2034
11.2.7. Europe Conversational Commerce Market revenue (US$ Million) by country, 2023-2031
11.2.7.1. Germany
11.2.7.2. Poland
11.2.7.3. France
11.2.7.4. Italy
11.2.7.5. Spain
11.2.7.6. UK
11.2.7.7. Rest of Europe
11.3. Asia Pacific
11.3.1. Asia Pacific Conversational Commerce Market revenue (US$ Million) by By Component, 2021-2034
11.3.2. Asia Pacific Conversational Commerce Market revenue (US$ Million) estimates and forecasts By Type, 2021-2034
11.3.3. Asia Pacific Conversational Commerce Market revenue (US$ Million) estimates and forecasts By Deployment Mode, 2021-2034
11.3.4. Asia Pacific Conversational Commerce Market revenue (US$ Million) estimates and forecasts By Industry, 2021-2034
11.3.5. Asia Pacific Conversational Commerce Market revenue (US$ Million) estimates and forecasts By Enterprise Size, 2021-2034
11.3.6. Asia Pacific Conversational Commerce Market revenue (US$ Million) estimates and forecasts By Business Function, 2021-2034
11.3.7. Asia Pacific Conversational Commerce Market revenue (US$ Million) by country, 2021-2034
11.3.7.1. China
11.3.7.2. India
11.3.7.3. Japan
11.3.7.4. Australia
11.3.7.5. Rest of Asia Pacific
11.4. Latin America
11.4.1. Latin America Conversational Commerce Market revenue (US$ Million) by By Component, 2021-2034
11.4.2. Latin America Conversational Commerce Market revenue (US$ Million) estimates and forecasts By Type, 2021-2034
11.4.3. Latin America Conversational Commerce Market revenue (US$ Million) estimates and forecasts By Deployment Mode, 2021-2034
11.4.4. Latin America Conversational Commerce Market revenue (US$ Million) estimates and forecasts By Industry , 2021-2034
11.4.5. Latin America Conversational Commerce Market revenue (US$ Million) estimates and forecasts By Enterprise Size, 2021-2034
11.4.6. Latin America Conversational Commerce Market revenue (US$ Million) estimates and forecasts By Business Function, 2021-2034
11.4.7. Latin America Conversational Commerce Market revenue (US$ Million) by country, (US$ Million) 2021-2034
11.4.7.1. Brazil
11.4.7.2. Rest of Latin America
11.5. Middle East & Africa
11.5.1. Middle East & Africa Conversational Commerce Market revenue (US$ Million) by By Component, (US$ Million)
11.5.2. Middle East & Africa Conversational Commerce Market revenue (US$ Million) estimates and forecasts By Type, 2021-2034
11.5.3. Middle East & Africa Conversational Commerce Market revenue (US$ Million) estimates and forecasts By Deployment Mode, 2021-2034
11.5.4. Middle East & Africa Conversational Commerce Market revenue (US$ Million) estimates and forecasts By Industry, 2021-2034
11.5.5. Middle East & Africa Conversational Commerce Market revenue (US$ Million) estimates and forecasts By Enterprise Size, 2021-2034
11.5.6. Middle East & Africa Conversational Commerce Market revenue (US$ Million) estimates and forecasts By Business Function, 2021-2034
11.5.7. Middle East & Africa Conversational Commerce Market revenue (US$ Million) by country, (US$ Million) 2021-2034
11.5.7.1. South Africa
11.5.7.2. GCC Countries
11.5.7.3. Rest of MEA
Chapter 12. Competitive Landscape
12.1. Major Mergers and Acquisitions/Strategic Alliances
12.2. Company Profiles
12.2.1 Charles GmbH
12.2.2 Octane AI
12.2.3 WorkFusion
12.2.4 Quiq
12.2.5 SleekFlow
12.2.6 Cognicor
12.2.7 Recart
12.2.8 Via
12.2.9 GLia
12.2.10 Action.AI
12.2.11 Inbenta
12.2.12 Wizard Commerce
12.2.13 Webio Ltd
12.2.14 Take App
12.2.15 CM.com
12.2.16 Drift
12.2.17 Yalo
12.2.18 LivePerson
12.2.19 Other Prominent Players